How to Run a Speed Test on Your Full Fibre Connection

When we install our fibre networks, we run internet speed tests on every single connection. This handy guide will help you learn how to run a speed test yourself. 

We run a full fibre speed test on all of the homes and businesses we connect to make sure we’re delivering the speeds we have promised. However, some ways of testing are better than others. So, we want to share what we have learnt about full fibre speed tests and connectivity with all of you!

Running a Full Fibre Speed Test in 3 Simple Steps

We do not guarantee speeds over a wireless connection – this is due to the fact that so many variables involved in wireless connections. Instead, we test and guarantee hardwired connection speeds and so we recommend that you do the same. Though there are countless options to choose from, we exclusively use Speedtest by Ookla for our internet speed test process. While you can run this speed test directly from your browser, the most reliable results are achieved by downloading the Speedtest app.  Download this to your device for free and run your speed test directly through the app. You can get a free download of the app for your desktop: How to download the Speedtest by Ookla app to run a full fibre speed test.

Or you can run the speed test using your phone*:
Image showing the UI of Ookla's internet speed test app. *testing wirelessly via mobile will be less accurate.

Without further adieu, here’s how to run a speed test in 3 simple steps: 

  1. Download the APP – The Speedtest by Ookla app is available directly from the website and is also available on both the Apple App Store and the Google Play Store. Download this to your device. 
  1. Make Sure You Are Connected – Next, make sure your device is connected to your network – either via a wired connection or via Wifi.  
  1. Click GO – On the Speedtest app, change your server to M247 Limited, then click GO. You’ll then get your results within seconds. 

Yep, it really is as simple as that! 

What Could Be Affecting My Full Fibre Speed Test?

Unhappy with your results? It’s important to note that it is not always your line that slows down your speed, or speed test result.

Here are a few factors that could be affecting your speed test score: 

  1. Devices – Your phone, tablet, laptop or PC might not be able to measure the full speed of your internet service, and their various Wi-Fi and cellular radio capabilities may yield very different results.
  2. Your Router – It might also be the case that your router doesn’t support the full speed of the service you are paying for. If your router is fairly old, it could be limiting your internet speeds. If so it may be due an upgrade. 
  3. Browsers – Chrome, Firefox, Safari, etc. have different capabilities and are likely to produce varying results.
  4. Servers – Many other speed testing services use different servers in different locations, Speedtest from Ookla has the world’s largest testing server network which means that they are more likely to provide a testing server located close to you. FACTCO recommend that you change the server on the app to M247 Limited to get an accurate reading of your speed.

What should you do if your internet connection is slow?

Before you contact your internet service provider, check to see if you’re running any downloads or running any network-intensive programs that could be hogging your bandwidth. Close those and test again. If your Speedtest result is still slow, reboot your devices before giving Speedtest another try. 

Still slow? Now is the time to give us a call! Get in touch by calling us on 0333 305 7560 , email or complete our contact form on our website.

Local councils we work with

We work closely with local councils across the UK. Their digital inclusion teams assist communities that are struggling with their current connectivity.

Opening times 

Monday – Thursday 9am – 5:30pm 

Friday 9am – 5pm


Unit 303, Century Building,
Tower Street,
L3 4BJ 

0333 305 7560

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The Fibre & Communication Company 

FACTCO LTD Company is registered in England, Registration Number: 12235635

Registered address: Unit 303, Century Building, Tower Street, Liverpool,  L34BJ
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