Frequently Asked Questions

FACTCO General FAQs

FACTCO is an ambitious and experienced internet service provider. We provide cutting-edge full fibre broadband to homes and businesses across the UK. We pride ourselves on our personable approach and we endeavour to get involved with all of the communities we serve.

We’re also one of the leading registered suppliers of the Project Gigabit Voucher Scheme. This DCMS (Department for Culture Media & Sport) scheme provides funding for network installations in areas that struggle with poor connectivity. 

Though your current connection may have been sold to you as fibre, it is likely that yours is the slower FTTC (Fibre to the Cabinet) kind. These dated networks only use fibre for parts of the connection. Slow copper cabling will be used across the network. 

All of our networks are cutting-edge FTTP (Fibre to the Premises) connections. These connections use full fibre cabling across the entire network to ensure lightning-fast speed and unbeatable reliability. 

Full fibre will provide you with internet speeds of up to 1000Mbps. In a practical sense, the drastically increased speed of internet will eliminate any irritating problems you experience with your current connection. 

Want to stream 4K Movies and TV? FACTCO full fibre will allow you to without any buffering or stuttering. Working from home? Our broadband will allow you to download resources and take part in video calls without issue. Avid gamer? Play the latest and most demanding games without lag.

With the impressive bandwidth of FACTCO’s full fibre network, you and your family can even do all of the above at once. 

Nope! All FACTCO contracts up to 36-months come with FACTCO’s Price Promise. Unlike other leading internet suppliers, we’ll lock in your monthly fee for the duration of  your contract. 

FACTCO Technical FAQs

When switching to FACTCO, you can keep your phone line if you want to.

Howeve
r, we recommend moving your phone over to your new full fibre connection.

Old copper lines are being switched off by 2025. Switching your phone line to a full fibre one will future-proof your home and save you money further down the line.

We provide phone packages from just £4.99 per month. You can keep your phone number for a small fee, too!

Yes, we can provide one static IP address per customer, business or home. 

Our network is designed to never operate over 60% capacity; therefore, we can operate on low contention ratios of up to 32:1

For our business customers, we provide an industry-standard SLA. We proactively manage our network and have the capability to resolve any faults within our network.

Project Gigabit Voucher Scheme FAQs

The Government is providing up to £210m worth of voucher funding as immediate help for people experiencing slow broadband speeds in rural areas. Vouchers worth up to £1,500 for homes and £3,500 for businesses help to cover the costs of installing gigabit broadband to people’s doorsteps.

Both businesses and residential customers can apply. We advise that you check our current Project Gigabit Voucher Projects. If you find your area here, it’s important to register your interest as soon as possible. 

If there aren’t enough sign ups in your community, FACTCO may not be able to reach the level of funding required to justify undertaking the installation. This could jeopardise bringing the network to your community. So spread the word in your community in any way you can! 

Call us on 03333 057560 or fill in our Contact Form.