Impact Communications

FACTCO Customer Stories

FACTCO connected all the businesses along The Shambles to a gigabit capable network using the Gigabit Broadband Voucher Scheme. The Shambles, known for being steeped in history now also has a bright future with a thriving community of digital and creative businesses that lie behind the street’s famous medieval façade. One of the businesses FACTCO supported as part of the install was Impact Communications.

Impact Communications is a brand communications and design agency who specialise in education, charity and not-for-profit sectors. They work closely with a number of schools, academies, multi-academy trusts, colleges and universities, as well as many other high-profile organisations in the education sector.

Producing large volumes of creative content both in print and online meant Impact Communications needed sufficient bandwidth that could handle large files used for printing, as well as reliable connectivity to ensure that they could work to their online deadlines and communicate with clients.

We spoke with David Emery, Creative Director of Impact Communications about their experience with FACTCO and how a full-fibre network has helped to improve their business:

What internet speeds were you getting before the installation?
We were really beginning to struggle with the connection that we had before the install and we were actually considering moving out of The Shambles before FACTCO came on to the scene.

What was your biggest issue before your installation?
After years of struggling with mediocre broadband, we’d ended up paying way over the odds for very a slow broadband connection. Sometimes, we were even having to go home to upload files for our clients. It was becoming very impractical for us to function effectively as a business.

How long was the installation process – did you have a good experience?
The installation, given the complexity of the location, took no time at all. The rules and regulations that come with listed buildings meant the FACTCO team had to navigate where the cables were allowed to be installed. Even so, they managed to connect us within a matter of weeks.

What did you find was the best thing about using FACTCO?

The FACTCO team were incredibly responsive at solving our connectivity issues and the packages they offer are not only cheaper but insanely fast. The fact that the installation was also completely funded via the Gigabit Broadband Voucher Scheme meant we saved on the initial costs.

What was your experience of the service over all? 

The team were attentive, listened to what we needed and are always happy to solve any issues we have. Using a smaller provider means you get an extra level of care you just don’t seem to get with the bigger brands.

What was the end result for you – what are the main benefits of having fibre internet?

We can now work in the office and enjoy the space that we have. We no longer have to go home to upload large files and we can rely on the super fast connection we have. Our productivity has gone up as we now have a really powerful connection that we can rely on.

The new speeds are 50 times more than what we were able to get originally. It has revolutionised our business. FACTCO kept us informed and handled every stage of the process. We’d recommend their service to any small business who needs to upgrade their connectivity.

If you’d like to find out if you can benefit from the scheme or would like to find out more about full fibre connections, please contact us today – 0333 305 7560 or email us – We’re always happy to have a chat.

Local councils we work with

We work closely with local councils across the UK. Their digital inclusion teams assist communities that are struggling with their current connectivity.

Opening times 

Monday – Thursday 9am – 5:30pm 

Friday 9am – 5pm


Unit 303, Century Building,
Tower Street,
L3 4BJ 

0333 305 7560

This field is for validation purposes and should be left unchanged.

The Fibre & Communication Company 

FACTCO LTD Company is registered in England, Registration Number: 12235635

Registered address: Unit 303, Century Building, Tower Street, Liverpool,  L34BJ
©FACTCO 2021. All Rights Reserved