Registering your accessibility needs or personal circumstances

We strive to treat every customer fairly and to support those who need a little extra help. As such, we will always tailor our services to your personal circumstances.

We’re committed to making all our products, services and online content accessible and inclusive for everyone. This means continually taking onboard your feedback and removing every unintentional barrier.

Please let us know if you have any impairments or specific personal circumstances so that we can tailor our services to meet your needs.

If you contact our friendly team we will highlight your account. This means our staff can respond to your needs appropriately in the future.

Visual impairment options

We offer a range of accessible contact channels. Please advise our team if you require correspondence in an alternative format, including:

Large print

Size 20, 24 or 28 font on standard white or coloured paper. Light green, pale blue, red, yellow or pink paper can make it easier to read.

Braille

Grade 1 or 2.

Audio

Use a screen reader or file viewer software to play the CD’s rich text format version of the document.

Financial assistance

If you are experiencing difficulties or need extra support, our accounts team is ready to help however they can.

To discuss your options and potential payment plans, please call 0333 305 7560 or email accounts@factco.co.uk.

For free, unbiased, independent advice about money and debt, as well as financial tools and information, you can also speak to: